Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Ken Dao, an individual ("we," "us," "our," or "Company"), the operator of the Neeflow platform accessible at neeflow.com and its associated APIs and mobile applications (collectively, the "Service").

By creating an account, accessing, or using the Service in any way, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using Neeflow on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2.1 Eligibility

You must be at least 16 years of age to use the Service. By using Neeflow, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.

2.2 Account Registration

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must promptly notify us at support@neeflow.com of any unauthorized use of your account.
• You may not share your account credentials with others or allow others to access your account.

2.3 Account Types

Neeflow supports multiple account roles within a Channel workspace: Admin, Manager, Editor, Viewer, and Analyst. Each role has specific permissions as defined within the platform. Workspace admins are responsible for managing team member access and permissions.

Neeflow is an AI-powered social media management platform that enables users to:

• Multi-Platform Publishing: Create, schedule, and publish content to Facebook, Instagram, TikTok, YouTube, LinkedIn, X (Twitter), and Pinterest from a single dashboard.
• AI Content Generation: Generate social media captions, hashtags, content ideas, and images using integrated AI providers including Meta (Muse Spark, Muse Image), OpenAI, Google Gemini, and others.
• Content Scheduling: Schedule posts manually or using AI-powered auto-scheduling that determines optimal posting times based on audience engagement data.
• Analytics & Reporting: View aggregated analytics including follower growth, engagement rate, reach, and platform-level breakdowns.
• Inbox Management: Manage comments and direct messages across connected platforms from a unified inbox.
• AI Chat Bot: Configure automated AI-powered responses for incoming messages on connected social media accounts.
• Approval Workflows: Manage content review and approval flows between team members and external stakeholders.
• Client Portal: Allow clients to review, comment on, and approve content before publication.
• White Label: Enterprise and qualifying plans may rebrand the Service with their own branding (subject to plan features).

The specific features available to you depend on your subscription plan. We reserve the right to modify, add, or remove features at any time with reasonable notice.

4.1 Subscription Plans

Neeflow offers multiple subscription tiers with different feature limits and usage quotas as described in the Pricing section. Paid plans unlock additional channels, AI usage, team members, and features.

4.2 Billing

• Paid subscriptions are billed on a monthly or annual basis depending on your chosen plan cycle.
• Payment processing is handled exclusively by Stripe. By subscribing, you agree to Stripe's Terms of Service.
• All prices are in USD unless otherwise stated. We are not responsible for currency conversion fees charged by your bank or card provider.
• If a payment fails, we will notify you and retry the charge. If payment remains unsuccessful 14 days after the first failed attempt, we may suspend your account until the outstanding balance is resolved.

4.3 Renewals & Cancellation

• Subscriptions auto-renew at the end of each billing period unless cancelled.
• You may cancel your subscription at any time from your account billing settings. Cancellation takes effect at the end of the current billing period — you retain access until then.
• We do not offer refunds for partial billing periods unless required by applicable law.
• Lifetime deal purchases: If you purchased Neeflow through an authorized deal partner, refunds are governed exclusively by that partner's refund policy (currently a 60-day money-back guarantee from the date of purchase) and processed by the partner. The standard no-refund policy in this section does not apply to lifetime deal purchases within the partner's refund window. See Section 4.7(h) for details.

4.4 Free Trial

We may offer free trials at our discretion. Free trials automatically convert to a paid subscription at the end of the trial period unless you cancel beforehand. If no payment method was collected during signup, no charge will occur.

4.5 Price Changes

We reserve the right to change pricing with 30 days' advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4.6 Fair Use — AI Features

AI features (caption and image generation, content planning, AI chat responses) consume third-party API resources on a per-request basis. The following applies:

• Each plan, including lifetime deal tiers, includes a defined monthly AI usage quota as published on the pricing or deal page. Unused quota does not roll over to the next month.
• Automated, excessive, or abusive generation — including but not limited to bot-driven bulk generation, reselling AI outputs, or circumventing quota limits — may result in immediate rate-limiting, temporary suspension of AI features, or account suspension without prior notice.
• If your usage consistently exceeds typical patterns for your plan, we will notify you and may require an upgrade to a higher tier before restoring full access.
• We reserve the right to adjust monthly AI quotas with 30 days' notice to reflect changes in third-party provider pricing, provided that lifetime deal quotas will never be reduced below the limits stated on the deal page at the time of your purchase.

4.7 Lifetime Deal Terms

(a) Definition of "Lifetime." "Lifetime access" means access for the lifetime of the Neeflow product offering, not the lifetime of the purchaser. If Neeflow discontinues the product or the specific plan tier, lifetime access ends in accordance with Section 4.7(e) below.

(b) One-time payment. Lifetime deal licenses are purchased via a single one-time payment through our authorized deal partners. No recurring charges apply.

(c) License scope. Each redeemed code grants the usage limits specified on the deal page at the time of purchase (e.g., number of connected social accounts, monthly AI generations, team seats). Limits are tied to the code tier and stack according to the stacking rules published on the deal page.

(d) Non-transferable. Lifetime licenses are non-transferable and tied to a single Neeflow account. Resale or transfer of license codes voids the license.

(e) Discontinuation. If Neeflow discontinues the Service or your plan tier, we will provide at least 90 days' prior notice and offer either (i) migration to a comparable plan, or (ii) a pro-rated credit. Lifetime access does not entitle you to future products or major new product lines we may launch separately.

(f) Stacking & redemption. You may redeem up to the maximum number of codes specified on the deal page. Each additional code increases your limits as described on the deal page. Codes must be redeemed within 60 days of purchase. Expired unredeemed codes are void and non-refundable outside the partner's refund window.

(g) Feature evolution. We may add, modify, or remove features over time as the product evolves. Core features advertised on the deal page at the time of purchase will remain available for the lifetime of the product offering. We will not remove core deal-page features without providing a comparable alternative.

(h) Lifetime deal refunds. Lifetime deal purchases are backed by a 60-day money-back guarantee from the date of purchase. Refund requests are processed by the authorized deal partner through which you purchased (or directly by us for purchases made on neeflow.com). Upon refund confirmation, the license associated with the refunded code(s) is deactivated immediately. You will have a 7-day grace period after deactivation to export your content and data. Refunds are intended for genuine evaluation; accounts exhibiting patterns of repeated purchase-refund cycling, or redeeming codes across multiple accounts to circumvent limits, may be permanently barred from future purchases at our discretion.

5.1 Your Content

You retain full ownership of all content you create, upload, or publish through Neeflow ("User Content"), including posts, images, videos, and captions. Neeflow does not claim ownership over your content.

5.2 License to Neeflow

By using the Service, you grant Neeflow a limited, non-exclusive, royalty-free, worldwide license to store, process, transmit, and display your User Content solely as necessary to provide and operate the Service on your behalf. This license terminates when you delete your content or close your account.

5.3 AI-Generated Content

• Content generated by AI tools within Neeflow is provided as a creative aid and starting point. You are solely responsible for reviewing, editing, and ensuring the accuracy and appropriateness of all AI-generated content before publication.
• AI providers used by Neeflow (Meta, OpenAI, Google Gemini, etc.) may have their own usage policies that apply to generated content.
• Neeflow does not guarantee that AI-generated content is free from errors, biases, copyright issues, or policy violations.

5.4 Content Responsibility

You are solely responsible for all User Content and AI-generated content published through your Neeflow account. You represent and warrant that your content does not violate any applicable laws or third-party rights.

You agree NOT to use the Service to:

• Publish, distribute, or promote content that is illegal, harmful, threatening, abusive, harassing, defamatory, or discriminatory.
• Violate the terms of service of any connected social media platform (Facebook, Instagram, TikTok, YouTube, LinkedIn, X, Pinterest).
• Spam or send unsolicited bulk messages through connected social media accounts.
• Infringe intellectual property rights, including publishing copyrighted content without authorization.
• Publish or promote misinformation, disinformation, or deliberately false content.
• Attempt to gain unauthorized access to Neeflow systems, other users' accounts, or connected platform APIs beyond your permitted scope.
• Use the Service to generate or distribute malicious code, malware, or phishing content.
• Reverse-engineer, decompile, or create derivative works based on any part of the Neeflow platform.
• Resell, sublicense, or redistribute access to the Service without written authorization from Neeflow.
• Use Neeflow to circumvent or abuse social media platform rate limits or API policies.

Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund.

7.1 Social Media Platforms

Neeflow integrates with third-party social media platforms via their official APIs. By connecting your social media accounts to Neeflow, you agree to comply with each platform's developer policies and terms of service:

• Facebook & Instagram: Meta Platform Terms
• TikTok: TikTok for Developers Terms
• YouTube: Google API Services Terms
• LinkedIn: LinkedIn API Terms of Use
• X (Twitter): X Developer Agreement
• Pinterest: Pinterest API Terms

7.2 API Limitations

Third-party platform APIs may impose rate limits, content restrictions, or publishing restrictions that are outside Neeflow's control. Neeflow is not responsible for publishing failures caused by third-party API limitations, policy changes, or platform outages.

7.3 AI Providers

AI features are powered by third-party AI providers, including Meta. The quality, accuracy, and availability of AI-generated content depend on these providers. Neeflow provides no warranty regarding AI output quality or availability.

7.4 Neeflow API Use

Neeflow provides an API that lets you — or AI assistants and integrations you authorize (such as Meta AI connectors) — interact with the Service programmatically using API keys issued to your account.

API key security. API keys carry the same permissions as your account. You are responsible for all activity performed with your API keys. Treat them like passwords: never share them publicly, embed them in client-side code, or commit them to public repositories. If a key is compromised, revoke it immediately in your dashboard and generate a new one.

Acceptable API use. Do not exceed the rate limits and quotas of your plan; abusive usage may be throttled or suspended. Do not resell, sublicense, or redistribute API access to third parties without our prior written authorization, and do not use the API to circumvent plan limits, platform policies, or these Terms.

API changes. We version our API and may deprecate older versions with reasonable notice, maintaining backwards compatibility within a major version where feasible.

The Neeflow platform — including its software, design, interface, branding, logos, and documentation — is protected by copyright, trademark, patent, and other intellectual property laws. All rights are reserved by Neeflow and its licensors.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, sublicense, sell, or commercially exploit any portion of the Service without our express prior written consent.

8.1 Copyright Complaints (DMCA)

Neeflow respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a notice to legal@neeflow.com containing:

• Identification of the copyrighted work claimed to be infringed.
• Identification of the infringing material and where it appears on the Service.
• Your contact information (name, address, email, phone number).
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
• A statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner.
• Your physical or electronic signature.

We may remove infringing content and terminate accounts of repeat infringers. If you believe your content was removed in error, you may send a counter-notice with the same information plus your consent to the jurisdiction of the federal courts.

9.1 Service Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE.

9.2 Social Media Platform Changes

Social media platforms frequently change their APIs, algorithms, and policies. Neeflow is not liable for any loss of reach, engagement, or business impact resulting from changes to third-party platforms.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEEFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL. IN NO EVENT SHALL NEEFLOW'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Neeflow, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your User Content and any content you publish through the Service.
• Your use of the Service or violation of these Terms.
• Your violation of any third-party platform's terms, policies, or API agreements.
• Your violation of any applicable law or regulation.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

11.1 Our Commitment

Neeflow implements industry-standard security measures including AES-256 encryption for stored credentials, TLS 1.2+ for data in transit, bcrypt password hashing, and role-based access controls. We conduct regular security reviews and promptly address identified vulnerabilities.

11.2 Your Responsibilities

• Use a strong, unique password for your Neeflow account.
• Do not share your login credentials with unauthorized individuals.
• Manage team member access and revoke permissions when members leave your organization.
• Report any suspected security vulnerabilities to security@neeflow.com.
• Ensure team members using Neeflow are trained on basic security practices.

11.3 Incident Response

In the event of a confirmed security incident affecting your data, Neeflow will notify you within 72 hours of becoming aware of the incident, as required by applicable law.

12.1 Termination by You

You may close your account at any time from account settings. Upon closure, your data will be retained for 30 days in a deactivated state (allowing reactivation), after which it will be permanently deleted.

12.2 Termination by Neeflow

We reserve the right to suspend or terminate your account with or without notice if:

• You violate these Terms or our Acceptable Use Policy.
• You engage in fraudulent, abusive, or illegal activity.
• Your use of the Service causes harm to other users or third parties.
• Required by law or applicable regulations.

12.3 Effect of Termination

Upon termination, your right to access the Service immediately ceases. Connected social media accounts will be automatically disconnected. We may retain certain data as required by law or for legitimate business purposes as described in our Privacy Policy.

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

Any dispute arising from or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or urgent matters.

Class Action Waiver: You agree to resolve disputes with Neeflow on an individual basis only and waive any right to bring or participate in a class action lawsuit.

14.1 Changes to Terms

We may update these Terms at any time. Material changes will be notified via email and/or in-app notification at least 14 days before taking effect. Continued use of the Service after changes constitute acceptance.

14.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Neeflow regarding the Service.

14.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

14.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

14.5 Contact

For questions about these Terms: legal@neeflow.com | support@neeflow.com | Richmond, VA, United States

14.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, war, pandemics, labor disputes, internet or power outages, and outages of third-party platforms or infrastructure providers.